The Quality Policy of the Grupo Resende (Resende Group) forms an integral part of its general company policy. Its guidelines and objectives are permanently promoted, dealing mainly with:

• Always put the customer and their requirements first, ensuring compliance with the legal and regulatory requirements inherent in the activity, to ensure their trust, loyalty, satisfaction

• Realise that everyone is responsible for the quality, insofar as all are responsible for a continuous analysis of its processes, by adopting measures for possible deviations that may be detected, in order to continuously improve the company’s management system, guaranteeing their success and improvement of the organizational strategy

• Promote the recognition of employees for their competence and professionalism, investing in continuous training and through a clear and objective definition of responsibilities within the organization

• Ensure the continuous improvement of the management system efficiency and effectiveness, by creating the necessary resources that allow the establishment and improvement of objectives and goals, in order to achieve the intended results

• Communicate the Quality Policy to all employees and stakeholders of the Grupo Resende, keeping it constantly updated and available